Hi, I wanted to get your opinion on this. The brand new lexus I bought 4 months ago stalled 4 times yesterday while I was driving on the freeway. The "check hybrid system" & "maintenance required soon" signals came on & stayed on until I took it to the service dept (at same dealership I bought the lexus at) & left the car there. they gave us a loaner.
well they called today fr service dept & basically said that the hybrid battery system has failed due to wiring problems & they have to do a major service where they will change the entire battery system & it will take a week to do.
My question: is this something that has happened before to an almost brand new car? we bought this car 4 months ago & I’m feeling very uneasy about this. Would it be out of the question to ask them to replace our car with a brand new one? What is your advice on this? I’m feeling a bit angry about it (solely because this car is supposed to be brand new) & I’m note sure if I’m justified for feeling this way.
first you need to find out what you LEMON law
consist of in your state..
then you also need to check your paperwork about your warranty..and read id well.
third after doing the above..talk to you dealer..and if you do not get the answers you want..ask to talk to someone higher up like the manager or regional manager..if they give you trouble..my next step would be to talk to an attorney..and soon.
but lets hope it does not come to this..and they take care of you..
lastly write every thing down, and ask for all paperwork ..for work done on the car..sometimes the dealer does not give paperwork for certain type of work..like maybe what they are doing to your car now..but ask for it..if they say no..pull out your not book and write down time, place and ask the person to please spell his or her name..this always gets things going..
the notes you take may be needed in court !
good luck